Case Studies

Leading With Value for Project Managers: Strengthening Customer Relationships

An IT services government contractor wanted to improve the client relationship and business development (BD) skills of its mid-level project managers, with the goal of mobilizing the entire staff to increase sales. Our work together enhanced the team’s non-technical skills – the so-called “soft skills”... Read More

Member Insights Through Data Transformation

Innovative Analysis of Association Data Yields Rich New Member Insights The following case study synopsis is based on an ORI white paper. A mid-size industry association was at a crossroads: Having achieved dramatic growth by adding new membership categories, the association now served a much more... Read More

Building Stronger Relationships Builds Sales

A global insurance carrier sought to persuasively deliver a differentiated value message to the people and organizations that bought its policies. For many firms, this would be just a marketing communications matter; however, our client relied exclusively on independent agents to recommend and sell its... Read More

Audience Insights Delivers Multi-Mode Conference Evaluation

ORI’s Audience Insights solution enabled a nationally recognized industry conference to revamp its attendee evaluation process and greatly improve the utility of the feedback received. ORI had a big task: collect quality evaluations from the 1,300 attendees at a 2-day conference that consisted of 78... Read More

Creating Data Management Efficiencies for Clients

ORI streamlines reporting with strategic application of technology to create a win-win for national government data collection initiative. Economic models and financial forecasts depend on the national employment data published by the Bureau of Labor Statistics (BLS). These BLS reports, in turn, result from the... Read More

Increasing Value to Association Members

ORI helps a business association address membership challenges by exploring how to adapt the products and services they offer. The 30-year-old association had experienced several years of declining membership accompanied by low utilization of member benefits, products and services. Its senior management wanted to know... Read More

Complex Data Project Management

ORI delivers accurate, timely, and globally significant national employment reports for the Bureau of Labor Statistics. Since July of 2007 ORI has served as prime contractor for data collection services in support of the Current Employment Statistics (CES) program. CES, one of the largest surveys... Read More

Audience Profiling & Social Media Engagement

ORI helps to develop new metrics and methodologies for measuring the effectiveness of digital public diplomacy. ORI led a team for the Department of State to evaluate a range of initiatives that sought to engage global citizens electronically – with information and discussions about U.S.... Read More

Supporting Effective Stakeholder Engagement

ORI provides high-quality member care to an internationally known conservation organization. ORI is a great team player as part of a sophisticated stakeholder engagement process that involves inbound telephone, mail, and online support as well as fulfillment of membership premiums, and utilizes both in-house and... Read More

Quantitative Customer Satisfaction Assessment

ORI helped a financial services firm expand its market share by better understanding customers’ experiences, needs, and expectations. Engaging prospective account-holders on a variety of topics – not just dollars and cents – yields a more nuanced picture of how consumers perceive financial institutions. ORI... Read More

Designing Sustainability Program for Success

ORI saves a high-visibility agency time and money by enhancing its research processes. ORI supported the development of a “green jobs” data collection initiative. We conducted a highly structured, complex pilot study that explored definitions of green jobs, and identified the most effective ways to... Read More

Brand Stratification and New Product Testing

ORI helps a large association augment existing internal research capabilities to meet critical deadlines. The International City/County Managers Association faced a bandwidth challenge: key functions within the organization, including membership marketing, recruitment and product development were constrained by a lack of internal resources. ORI expanded... Read More