Translating Community Forum Data into Customer Insights
To better understand its customers, a leading product development company wanted to explore the unstructured... Read More
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Human & Data Collaboration: Using Technology to Get to the Heart of What Matters
2021 Qlik Public Sector Partner Summit | A conversation with Bridget Bean, former Deputy Administrator... Read More
Transforming Federal Agency’s Complex Survey Data With AI Text Analytics
A large government agency needed to analyze a high volume of responses to a biennial... Read More
Decoding U.S. Credit Union’s Customer Satisfaction Drivers With Advanced Text Analytics
One of the nation’s largest credit unions wanted to quickly identify the root causes of... Read More
Bridging Structured & Unstructured Data in Federal Agency’s Global Survey Results
A large government agency with international operations conducts an annual customer satisfaction survey in multiple... Read More
Your Customers Make Decisions Emotionally: How Emotional Data & Analytics Improve Customer Experience
By Jay Yeo, Consultant, ORI It is no great revelation to say that emotion impacts... Read More
What Is Systematic Listening?
How to Apply a Systematic Approach to the Voice of the Customer By Jay Yeo,... Read More
High Stakes: The Benefits & Challenges of Translating Data into Insight
By Jay Yeo, Consultant, ORI We all know that exceptional customer experience (CX) hinges on... Read More
Survey Results: Taking the Pulse of Associations Navigating COVID-19 & Event Cancellations
Download the full report on how coronavirus has impacted member organizations plus lessons learned—presented by... Read More