Turning Healthcare Customer Feedback into Industry Leadership & Revenue
A large healthcare organization wanted to gain a 360-degree view of customers to enable data-informed... Read More
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Tracking Brand Sentiment & Innovation Through Social Listening
A global consumer products company wanted to strengthen its social media monitoring capabilities by utilizing... Read More
A Humanistic Approach to Big Data
A Case Study of the Environmental Protection Agency By Edris Ibrahim, Solutions Architect, ORI When... Read More
Translating Community Forum Data into Customer Insights
To better understand its customers, a leading product development company wanted to explore the unstructured... Read More
Webinar Recording | Human & Data Collaboration: Using Technology to Get to the Heart of What Matters
Qlik Public Sector Partner Summit | A conversation with Bridget Bean, former Deputy Administrator for... Read More
Transforming Federal Agency’s Complex Survey Data With AI Text Analytics
A large government agency needed to analyze a high volume of responses to a biennial... Read More
Decoding U.S. Credit Union’s Customer Satisfaction Drivers With Advanced Text Analytics
A large credit union wanted to quickly identify the root causes of its fluctuating customer... Read More
Bridging Structured & Unstructured Data in Federal Agency’s Global Survey Results
A large government agency with international operations conducts an annual customer satisfaction survey in multiple... Read More
Your Customers Make Decisions Emotionally: How Emotional Data & Analytics Improve Customer Experience
By Jay Yeo, Consultant, ORI It is no great revelation to say that emotion impacts... Read More