A Humanistic Approach to Big Data A Case Study of the Environmental Protection Agency When big data is mentioned, what is... Read More
Translating Community Forum Data Into Customer Insights To better understand its customers, a leading product development company wanted to explore the unstructured... Read More
Webinar Recording | Human & Data Collaboration: Using Technology to Get to the Heart of What Matters Qlik Public Sector Partner Summit | A conversation with Bridget Bean, former Deputy Administrator for... Read More
Transforming Federal Agency’s Complex Survey Data With AI Text Analytics A large government agency needed to analyze a high volume of responses to a biennial... Read More
Decoding U.S. Credit Union’s Customer Satisfaction Drivers With Advanced Text Analytics A large credit union wanted to quickly identify the root causes of its fluctuating customer... Read More
Bridging Structured & Unstructured Data in Federal Agency’s Global Survey Results A large government agency with international operations conducts an annual customer satisfaction survey in multiple... Read More
Your Customers Make Decisions Emotionally: How Emotional Data & Analytics Improve Customer Experience By Jay Yeo, Consultant, ORI It is no great revelation to say that emotion impacts... Read More
What Is Systematic Listening? How to Apply a Systematic Approach to the Voice of the Customer By Jay Yeo,... Read More
High Stakes: The Benefits & Challenges of Translating Data into Insight By Jay Yeo, Consultant, ORI We all know that exceptional customer experience (CX) hinges on... Read More