Beach Insights: Riding the Wave of Customer Experience
What Does Surfing Have to Do with Strengthening Client Relationships? Have you ever been lucky enough to sit on a beach on a gorgeous summer... Read More
Is Your Data Unstructured, Disorganized, or Just Plain Challenging?
Associations Amass Vast Quantities of Data—But Is It All Usable? Which term best describes your association’s data? Unstructured Disorganized Pristine If it’s pristine, then congratulations!... Read More
Customer Experience: It’s More Than Just the Numbers (Part 2 of 2)
CXPA Event Recap: Building & Maintaining a Culture of Customer Centricity So much ground was covered in the D.C. area Customer Experience Professionals Association (CXPA)... Read More
Customer Experience: It’s More Than Just the Numbers (Part 1 of 2)
CXPA Event Recap: Leveraging Unstructured Data Relentless Incrementalism. That was the phrase of the day at the D.C. area Customer Experience Professionals Association (CXPA) quarterly... Read More
Building a Culture of Quality Data: Insights from Data Specialists
ORI recently attended the Capital Data Summit in Washington, D.C., which brought together more than 300 attendees from the D.C. metro region and beyond to... Read More
The Internet of Things: Taking Customer Centricity to a Whole New Level
How IoT Is Reshaping Customer Experience & Relationships The Internet of Things (IoT) is something that most of us have probably heard about but know... Read More
Data Integrity: Making Your Data Work For Your Organization
In Harvard Business Review’s The 4 Mistakes Most Managers Make with Analytics, two professors comment on issues that many face with their data: Not understanding... Read More
How to Create Flag-Waving Customers
The Elusive Art of Converting Customers Into Champions As we celebrate the Fourth of July, our minds turn to patriotism—that connection between ourselves and our... Read More