What Is Systematic Listening?
How to Apply a Systematic Approach to the Voice of the Customer By Jay Yeo, Consultant, ORI There is no shortage of statistics telling us... Read More
High Stakes: The Benefits & Challenges of Translating Data into Insight
By Jay Yeo, Consultant, ORI We all know that exceptional customer experience (CX) hinges on high-quality data. Despite this universal truth, many organizations struggle to... Read More
Everything Data: The Evolution of Data-Driven Decision Making
By Jay Yeo, Data Analyst, ORI Working with data is never done. Utilizing data to drive decisions is an ongoing process that requires a comprehensive... Read More
Knowing Where You Stand: Data Benchmarking & the Importance of Understanding the Status of Your Data
By Jay Yeo, Data Analyst, ORI With growing recognition for the importance of data analytics in driving success, many organizations are seeking out firms that... Read More
Is Your Data Unstructured, Disorganized, or Just Plain Challenging?
Associations Amass Vast Quantities of Data—But Is It All Usable? By Barbara J. Armentrout, CAE, Relationship Director, ORI Which term best describes your association’s data?... Read More
3 Quick Remedies for Your Data Management Symptoms
Data management can be tricky, no matter how you slice it. Managing data well requires ample focus on the part of the organization, but time... Read More
Strategy & Planning: Data Governance & Data Quality
ORI’s Latest White Paper Explores Key Elements to Understanding Customer & Member Needs In the era of big data and data science, most commercial and... Read More
Building a Culture of Quality Data: Insights from Data Specialists
ORI recently attended the Capital Data Summit in Washington, D.C., which brought together more than 300 attendees from the D.C. metro region and beyond to... Read More