What’s Hiding in Your Unstructured Data?
Why it’s time to explore the untapped insights waiting to be discovered in your unstructured data. You’ve probably read these stats before—but that doesn’t make... Read More
Knowing Where You Stand: Data Benchmarking & the Importance of Understanding the Status of Your Data
By Jay Yeo, Data Analyst, ORI With growing recognition for the importance of data analytics in driving success, many organizations are seeking out firms that... Read More
Managing Complex Change & the Human Element of Customer Experience
The 5 Essential Ingredients for Successful Change If the chart above looks familiar, it’s probably because it has made the rounds on social media over... Read More
Beach Insights: Riding the Wave of Customer Experience
What Does Surfing Have to Do with Strengthening Client Relationships? Have you ever been lucky enough to sit on a beach on a gorgeous summer... Read More
Is Your Data Unstructured, Disorganized, or Just Plain Challenging?
Associations Amass Vast Quantities of Data—But Is It All Usable? Which term best describes your association’s data? Unstructured Disorganized Pristine If it’s pristine, then congratulations!... Read More
Customer Experience: It’s More Than Just the Numbers (Part 2 of 2)
CXPA Event Recap: Building & Maintaining a Culture of Customer Centricity So much ground was covered in the D.C. area Customer Experience Professionals Association (CXPA)... Read More
Customer Experience: It’s More Than Just the Numbers (Part 1 of 2)
CXPA Event Recap: Leveraging Unstructured Data Relentless Incrementalism. That was the phrase of the day at the D.C. area Customer Experience Professionals Association (CXPA) quarterly... Read More
How to Overcome Data Silos to Strengthen Customer Experience
You’ve heard this buzzword floating around the office and in meetings. But what are data silos, how do they form, and why are they a... Read More
6 Steps for Successful Data Analytics
How to Turn Your Association’s Data Into Dollars Overcoming data challenges is a daunting task for most, and associations are not immune. Obstacles such as... Read More
3 Quick Remedies for Your Data Management Symptoms
Data management can be tricky, no matter how you slice it. Managing data well requires ample focus on the part of the organization, but time... Read More