ORI works with government agencies that have extraordinary requirements for data accuracy and security. For these agencies, efficient data collection is essential—delivering on time and within budget. Federal, state, and local agencies also have strategic priorities around strengthening customer experience and improving outcomes for citizens. ORI works with management teams to translate strategic insights about customer experience into a strengthened team approach to citizen engagement.
Customer Challenges We Address:
There is no room for error in the reports we have to deliver.”
“We need a partner with the expertise and systems to collect, process, and analyze large volumes of data. Oh, and it has to be secure and done quickly, too.”
Citizens count on us to provide them with informed evaluations, but we don’t have the headcount to fully analyze the issues.”
“We’d like to understand public perceptions of our agency so that we can make better decisions about resource allocations.”
“Our people are stretched pretty thin, and reliable services and tools that help them
clean up raw data for analysis would make us more efficient.”
Our goal is to mobilize our workforce around a team approach to citizen
“Building a customer-centric culture requires engaged employees. We would like
our teams to understand the impact they have on our citizen-customers, but we’re
not really sure where to start.”
“We need to build new skills to improve the experience we deliver.”
ORI works with government agencies in a way that lets you focus on what you do best while benefiting from our systems and expertise. We augment your existing team, minimize risk, and together ensure that we are delivering on your mandate.
ORI is proud to serve clients including:
ORI has been providing advanced survey research support and large-scale data management and data collection services for 30 years—completing millions of customer contact cases while simultaneously meeting strict quality assurance metrics. ORI’s service offerings for federal agencies are available through the Professional Services Schedule (PSS) GS-10F-0465R.