Increasing customer engagement is the true engine of growth. Listening. Understanding. Improving Customer Experience.

ORI is a research and data analytics firm that focuses on strengthening customer relationships. We are a full-service customer experience (CX) consulting firm and certified women-owned small business (WOSB).

What is CX?

ORI Data

Data

We identify, process, and analyze large volumes of data and integrate multiple sources. The goal? Increased understanding, efficiency, and productivity.

ORI Decisions

Decisions

We transform data into actionable insights and recommendations that drive meaningful outcomes and sustainable results. The goal? Stay ahead of customer expectations.

ORI Engagement

Engagement

We strengthen team engagement in customer experience. The goal? Develop a customer-centric culture, minimize turnover, and increase customer loyalty and profitability.

Behind Every Revenue Dollar Is A Customer

CX Strategy

  • Executive-Level Support to Define Critical CX Goals
  • Research Plan (Which Questions Need Answers & Why)

Data Analytics & Research

  • Structured & Unstructured Data, Surveys, Focus Groups & IDIs
  • Ongoing Reporting & Quality Monitoring

Insights to Action

  • Governance
  • Action Planning & Execution
  • ROI Realization & Tracking

In the Words of Our Clients

The Burning Question

Will we be able to show a return on investment?

Yes, or we won’t take the work. You likely have something in mind—perhaps a workshop or a particular study or analysis—but our professional staff begin each engagement by making sure we have a detailed understanding of what success looks like for you and identifying the measurable goals you want to achieve. These factors are more important than any specific task, tool, or approach—whether it’s a $10K, $100K, or $1M project—because they allow us to design a high-value/high-return engagement.

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