Government Agencies Work to Enhance Citizen Experience

ORI works with government agencies that have extraordinary requirements for data accuracy and security. For these agencies, efficient data collection is essential—delivering on time and within budget. Federal, state, and local agencies also have strategic priorities around strengthening customer experience and improving outcomes for citizens. ORI works with management teams to translate strategic insights about customer experience into a strengthened team approach to citizen engagement.

Learn more about ORI’s Master Contract with the State of Maryland

Customer Challenges We Address:

Applying Rigorous, Secure Data Collection

There is no room for error in the reports we have to deliver.”

“We need a partner with the expertise and systems to collect, process, and analyze large volumes of data. Oh, and it has to be secure and done quickly, too.”

Learn more about ORI’s comprehensive data collection and management solutions.

Transforming Data for Analysis & Decision Making

Citizens count on us to provide them with informed evaluations, but we don’t have the headcount to fully analyze the issues.”

“We’d like to understand public perceptions of our agency so that we can make better decisions about resource allocations.”

“Our people are stretched pretty thin, and reliable services and tools that help them
clean up raw data for analysis would make us more efficient.”

Explore ORI’s data visibility and transformation capabilities.

Translating Insights Into Citizen Engagement—No Simple Task

Our goal is to mobilize our workforce around a team approach to citizen

“Building a customer-centric culture requires engaged employees. We would like
our teams to understand the impact they have on our citizen-customers, but we’re
not really sure where to start.”

“We need to build new skills to improve the experience we deliver.”

See how ORI engenders behavior changes that increase team effectiveness.

ORI works with government agencies in a way that lets you focus on what you do best while benefiting from our systems and expertise. We augment your existing team, minimize risk, and together ensure that we are delivering on your mandate.

ORI is proud to serve clients including:

GSA Schedule:

ORI has been providing advanced survey research support and large-scale data management and data collection services for more than 30 years—completing millions of customer contact cases while simultaneously meeting strict quality assurance metrics. ORI’s service offerings for federal agencies are available through the GSA IT70 Schedule 47QTCA20D005R and Professional Services Schedule (PSS) GS-10F-0465R.

NAICS Codes:

  • 514191 – Online Information Services
  • 518210 – Data Processing, Hosting, and Related Services
  • 541611 – Administrative Management & General Management Consulting Services
  • 541618 – Other Management Consulting Services
  • 541720 – Research and Development in the Social Sciences and Humanities
  • 541910 – Marketing Research and Public Opinion Polling
  • 541990 – All Other Professional, Scientific, and Technical Services
  • 561110 – Office Administrative Services
  • 561410 – Document Preparation Services
  • 561422 – Telephone Call Center Services

Case Studies: