Unstructured data sources like community forums, audio recordings, open-ended survey comments, emails, and social media posts offer a treasure trove of qualitative customer experience (CX) insights—and they’re growing exponentially every day. Our team understands the intricacies of mining unstructured data and leveraging analytics to uncover high-value insights into what is driving customer satisfaction levels. The results of these actionable insights: increase customer retention, grow relationships, and gain referrals to new customers.
ORI has partnered with Clarabridge—industry-leading text analytics and customer experience management (CEM) software provider—to deliver full-service customer experience. Having been named a leader in Forrester’s Big Data Text Analytics Wave, Clarabridge is recognized as the prime mover in the text analytics market, supporting hundreds of deployments across Fortune Global 1000 clients.
From data extraction, cleansing, and conversion to data migration, analysis, and reporting, we combine thoughtful CX strategy with best-in-class technology and quality monitoring and program adjustments to create valuable outcomes: