IT and management consulting leader experienced in serving federal, civilian, and defense markets joins D.C.-area customer experience consulting firm focused on innovative research and data analytics.
Herndon, VA – February 11, 2020 – ORI, a Herndon, VA-based customer experience consulting firm applying innovative approaches to data collection, data cleansing, and analysis, has appointed Robert Pick as Vice President of the firm’s public sector practice. Pick is a skilled operational leader experienced in supporting strategic business objectives through business development and technology planning and execution to ensure successful delivery of federal, civilian, and defense projects. As the newest member of the ORI leadership team, Pick, a certified Project Management Professional (PMP), will provide solutions to government agencies related to survey design and data collection, data analysis and unstructured data mining, IT services, qualitative research design and execution, and data entry, processing, and cleansing.
In his new role, Pick will guide and direct ORI’s public sector strategic growth activities, drawing on his robust background in IT management, strategic planning and implementation, systems development and support, and process improvement. Pick most recently served as Vice President of HighPoint Digital, Inc., a provider of IT and digital services for government agencies, where he provided operations oversight and business development and capture support. While leading a wide-ranging IT services and support team, he developed corporate core competencies in IT services, data management, contact center optimization, Agile development and training, and knowledge management.
Before joining HighPoint Digital in 2015, Pick served in numerous leadership positions at NARTech, Inc. and Salient Federal Solutions, Inc. Over the course of his career, he has served a diverse portfolio of Department of Defense (DoD) and federal civilian customers, including the departments of Homeland Security (DHS), Health and Human Services (HHS), Housing and Urban Development (HUD), Labor (DOL), and Education (ED), as well as the Centers for Medicare & Medicaid Services (CMS), Defense Logistics Agency (DLA), Pension Benefit Guaranty Corporation (PBGC), Federal Housing Finance Agency (FHFA), Federal Election Commission (FEC), National Cancer Institute (NCI), and Nuclear Regulatory Commission (NRC).
“We are delighted to welcome Bob Pick to the ORI team, and there is no doubt that his addition will further our mission to bring best-in-class data analytics and technology solutions to government clients to transform their data into actionable insights,” said Kathy Benson, CEO and co-founder of ORI. “With such a rich background in delivering leading-edge IT and digital services to government agencies, Bob’s combination of tech savvy, IT leadership, and results-driven strategic planning is an ideal fit for ORI as we partner with government agencies to elevate customer experience through technology.”
Said Pick, “Our government clients recognize that citizens and customers have come to expect the same high-quality, up-to-the-minute services from government that they receive from commercial providers—and they are committed to meeting and exceeding those expectations. Every day, citizens, service members, employees, and other customers depend on our government clients to meet their vital needs, and I am thrilled to join ORI in providing new and innovative services to help government solution providers better understand each customer’s experience. With data analysis and data mining solutions that truly hear the ‘voice of the customer,’ we arm government clients with the data needed to drive strategic decisions that improve the customer experience while also providing a means to continually assess and ensure that critical needs-based services are delivered.”
ORI is a full-service customer experience (CX) consulting firm applying innovative data collection, data analysis, and IT services to help government, commercial, and association clients gain a full understanding of citizen and customer expectations. By offering quick and efficient data collection, agile research and analysis, and systematic listening to mine all types of structured and unstructured customer feedback for insights, ORI translates data into decisions and decisions into stronger citizen and customer engagement. ORI, a certified women-owned small business (WOSB) and eight-time Inc. 5000 honoree, has been recognized consistently for three decades for the successful delivery of data collection and processing and customer satisfaction research services. www.ORIresults.com