Government Agencies Work to Enhance Citizen Experience

ORI works with Federal agencies that have extraordinary requirements for data accuracy and security, where efficient data collection is essential – delivering on time and within budget – and where there is a need to translate strategic insights about customer experience into a strengthened team approach to citizen engagement.

Customer Challenges We Address:

Rigorous, Secure Data Collection

There is no room for error in the reports we have to deliver.”

“We need a partner with the expertise and systems to collect, process and analyze large volumes of data. Oh, and it has to be secure and done quickly, too.”

Learn more about ORI’s comprehensive data collection and management solutions here

Transforming Data for Analysis and Decision Making

Citizens count on us to provide them with informed evaluations, but we don’t have the headcount to fully analyze the issues.”

“We’d like to understand public perceptions of our agency so that we can make better decisions about resource allocations.”

“Our people are stretched pretty thin, and reliable services and tools that help them
clean up raw data for analysis would make us more efficient.”

Explore ORI’s data visibility and transformation capabilities here

Translating Insights into Citizen Engagement – No Simple Task

Our goal is to mobilize our workforce around a team approach to citizen

“Building a customer-centric culture requires engaged employees. We would like
our teams to understand the impact they have on our citizen-customers, but we’re
not really sure where to start.”

“We need to build new skills to improve the experience we deliver.”

See how ORI engenders behavior changes that increase team effectiveness here

ORI works with Government agencies in a way that lets you focus on what you do best while benefiting from our systems and expertise. We augment your existing team, minimize risk and together ensure we are delivering on your mandate.


ORI is proud to serve agencies including:

  • U.S. Department of Labor, Bureau of Labor Statistics
  • U.S. Office of Personnel Management
  • U.S. Government Accountability Office
  • U.S. Department of State
  • U.S. International Trade Commission
  • U.S. Department of Justice/U.S. Marshals Service
  • Montgomery County, MD
  • Fairfax County, VA

GSA Schedule:

ORI has been providing advanced survey research support, large-scale data management and data collection services for over 24 years – completing millions of customer contact cases while simultaneously meeting strict quality assurance metrics. ORI’s service offerings for federal agencies are available through the MOBIS GSA Schedule # GS10F0465R.

NAICS Codes:

  • 518210 Data Processing, Hosting and Related Services
  • 541611 Administrative Management & General Management Consulting Services
  • 541720 Research Development in Social Sciences
  • 541910 Marketing Research and Public Opinion Polling
  • 561110 Office Administrative Services
  • 561410 Document Preparation Services
  • 561422 Telephone Call Center Services
  • 514191 Online Information Services

Case Studies: