There’s a reason 85% of our revenue comes from repeat and referred customers. They trust us. We are a research and data analytics firm that drives sustainable results by strengthening customer relationships. And we do that by finding data, mining it, and transforming it to answer compelling questions about what factors affect success. We help clients use that knowledge to guide behavior and further engage employees in building a customer-centric environment.
ORI has a passion for customer engagement, because strong customer relationships are a strategic differentiator that keeps competitors at bay. Customers, to us, are both external and internal: external customers interact with end products or services, while internal customers are employees whose every day actions and interactions strengthen or diminish the relationships your organization has. How does our passion translate into our work with clients? In one of three ways:
By offering quick and efficient data collection, agile research and analysis, and high value team support and development, ORI translates data into decisions and decisions into stronger customer engagement. In our customer experience practice, we recognize that any one of these activities can help connect government, commercial, association and not-for-profit clients with key audiences. Clients are able to make informed decisions when they truly understand their customers, and ORI works directly with teams to strengthen relationships that drive results.
ORI started as Office Remedies, Inc. in the late 1980s with our co-founders, Kathleen Benson and Susan Lynd, doing data entry at Kathy’s kitchen table. Over the next few years Kathy and Sue created a network of talent to tap into – initially hiring stay-at-home moms to create a flexible workforce and then establishing business alliances and strategic partnerships to add important skills, technologies, and to gain experience in larger commercial and government contracts. ORI’s growth is based on successful collaboration and relentless innovation, always seeking to offer clients additional value through enhanced services and resources.
Today, ORI has more than 400 employees in seven offices, but still retains the personal touch that has set it apart for decades. ORI brings clients the discipline, rigor and multi-sector expertise of a large management consulting firm while preserving the attitude that every customer matters, every engagement counts, and everyone deserves our best efforts.