Testimonials

ORI was referred to us by a trusted member of the association community as a company that specializes in maximizing the customer experience. My team is good at engaging with our customers, both internal and external. What we were looking for was help in going from good to great by strengthening our member/stakeholder engagement skills. ORI not only designed and delivered a top-notch interactive workshop that my team enjoyed, but they also made sure the group stayed involved in the discussions and learned some practical ways to improve our customer outcomes. I would definitely recommend ORI to my colleagues in the Association realm.

Timothy Crawford
Director of Program Development
Illinois Education Association

ORI is very easy to work with. They make decisions quickly and I’m able to get what I need exponentially quick. They definitely have our interests at heart. They don’t take this contract for granted – they earn it every day.”

Senior US Government Official

ORI was very thorough in making sure they understood what we needed reported about our meeting. They prepared a complete set of reports quickly and efficiently, saving us time and allowing us to easily share the results as we plan for the future.”

Rhonda Buckley, Executive Director, International Society for Performance Improvement

Our team is approaching new business with a much stronger sense of “how can we make this happen” as opposed to “why this won’t work.” Following your Leading with Value program, we have established regular new business roundtables where we review every new submission and discuss what value we might bring to this agent/this insured. The team is approaching these meetings with a different attitude and are actively putting what they learned into practice. This has led to $500K in new business written that would have previously been declined.”

Branch Manager
Insurance Carrier

As a senior leader, my goal was to engage the whole team in improving our customer experience to differentiate ourselves in a highly competitive marketplace. Your consistent high level support over the last four years has been integral to our ability to not only meet ambitious revenue targets, but we’re on the leader board for the first time ever.”

Senior Vice President
Financial Services Firm

ORI quickly evaluated what worked and what didn’t through customized online and mobile data collection. By receiving timely results from the conference attendees, exhibitors and sponsors, we were able to better understand what worked and what needed some improvement. We immediately applied these findings to the planning process for the next conference.”

Donna Jarvis-Miller, CMP, CEM, Conference Manager

ORI has been an invaluable partner to DMAW/AFP DC’s Bridge to Integrated Marketing & Fundraising Conference for more than eight years. Working with them eliminated the complexity of managing feedback from over 100 sessions, and we get the results faster than ever. Not only did they help us improve the quality of the data we’re collecting, their detailed, easy to use reports have helped us improve the conference experience for attendees, sponsors and speakers.”

Donna Tschiffely, Executive Director, Direct Marketing Association of Washington (DMAW)

ORI developed an effective process that allows us to collect survey results from thousands of respondents worldwide and to produce statistical reports that compare study results across time, and between geographical locations and corporate divisions.”

Jeannette Terry
President & CEO, Tercon Consulting

 

Working together to strengthen customer experience, we have recognized the need to really challenge ourselves to listen to this agent’s feedback in order to change their experience with us and turn around our poor results record. I have forced myself to get comfortable with being uncomfortable and listen differently – this was not easy! We developed GPS questions and role played before the meeting – the approach you have helped us understand and use allowed me to overcome a 2 year challenge with this key relationship. BAM…new endorsement… we have $120K in new business in 2014.”

VP
Insurance Carrier

 

ORI delivered a clear and compelling story about the attendee experience at our annual meeting. They were able to provide insights that allowed us to identify high impact changes to our future programming.”

Lucille Kilgore, Senior Director, Annual Meeting, American College of Rheumatology

In my 30 years in Washington, I have not worked with a more disciplined, more focused research marketing firm. Our graduate school values our working relationship and the insightful, actionable results ORI obtains.”

Dr. David Rehr, Professor, GSPM, George Washington University

From all fronts, you’ve done a remarkable job, and I’m so glad that we’re working with you.”

SVP, HR
National Trade Association

 

I wanted to drop you a quick note and thank you for your coaching and guidance the last few months. It really has put me in a much better position to be successful personally and professionally. I am moving with a much different swagger, and I contribute that to our work with you as a team, and myself individually. You truly have a gift for your profession. Keep up the great work that you do!”

Marketing Manager
Professional Services Firm

 

We all thank you. Your session, input, and feedback were tremendous and you provided significant tools in helping us to rebuild this million dollar relationship and move forward on not just a positive note, but on a note that will inspire loyalty from our client. I’m excited about the new opportunities to demonstrate our commitment to this client.”

VP, Professional Services Firm

Thanks for your flexibility…you guys have been wonderful and so worth the time and money we have spent.”

Managing Partner, Accounting Firm

 

You led and facilitated an incredible meeting today, to which I will be forever grateful! I’m on cloud nine because I do feel that we have really stepped up to the plate and delivered on our pledge and promise. You ROCK!”

CEO
Association

 

Again I want to thank and congratulate you for the success of the program. The participants continue to rave about it both inside and outside our organization. I had a call from one of our agents today inquiring about what we are doing. You may be getting a referral. The agent said that his underwriter was so enthusiastic about what he was learning.”

Senior Vice President
Insurance Carrier

Your partnership enabled us to capitalize on our goal to build a cohesive multiyear strategic plan across a diverse geographic territory while engaging internal & external resources to understand our clients’ needs and expectations…translating into more meaningful client relationships.”

Branch Manager
Insurance Carrier