On-Demand Webinar | Architecting Your Data House for Analytic Impact with Qlik & Talend
From Prep to Ingestion & Integration Does your data have good bones? Savvy homebuyers know to focus on the behind-the-scenes architecting that enables a house... Read More
On-Demand Webinar | Winning at Data Jenga
Move past rigid data structures to explore, explain, and visualize data at the speed of Qlik Are you playing a risky game of Data Jenga?... Read More
Your Customers Make Decisions Emotionally: How Emotional Data & Analytics Improve Customer Experience
By Jay Yeo, Consultant, ORI It is no great revelation to say that emotion impacts decision making. Yet organizations often overlook this truth when it... Read More
What Is Systematic Listening?
How to Apply a Systematic Approach to the Voice of the Customer By Jay Yeo, Consultant, ORI There is no shortage of statistics telling us... Read More
High Stakes: The Benefits & Challenges of Translating Data into Insight
By Jay Yeo, Consultant, ORI We all know that exceptional customer experience (CX) hinges on high-quality data. Despite this universal truth, many organizations struggle to... Read More
Survey Results: Taking the Pulse of Associations Navigating COVID-19 & Event Cancellations
Download the full report on how coronavirus has impacted member organizations plus lessons learned—presented by ORI, Higher Logic, Association Analytics, U.S. Transactions Corp., and Aronson... Read More
Webinar Recording | Human CX: Boost Response Rates & Increase CX Impact
Video: Generate Positive CX Impact by Humanizing Your Customer Experience Programs Watch the on-demand recording of ORI and OPINATOR’s high-energy discussion around Human CX. Learn how to place... Read More
Unstructured Data Mining: Are You Leaving 80% of All Customer Data Untouched?
By Kathy Benson, CEO & Co-Founder, ORI What if your customers are already telling you everything you’d like to know about what they want, what... Read More
Everything Data: The Evolution of Data-Driven Decision Making
By Jay Yeo, Data Analyst, ORI Working with data is never done. Utilizing data to drive decisions is an ongoing process that requires a comprehensive... Read More
Mining Structured & Unstructured Data to Strengthen Customer Experience
How pairing ALL data sources for text analytics can reveal WHERE to focus, WHY to pay attention, and HOW to address what customers want and... Read More
