As an approved Master Contractor under the Maryland Customer Service Training and Process Improvement Consulting Master Contract 2017-2022, ORI is fully equipped and qualified to develop and implement customer service improvement programs throughout the state.
ORI is your partner in ensuring compliance and visibly demonstrating continued success with Maryland’s statewide initiative to build a customer-centric culture. ORI works with teams to:
ORI designs and delivers customer service training and development programs to help organizations undertake significant cultural shifts. We work with mid-level management to connect critical customer experience goals with the actions required at the team level to improve service delivery. ORI delivers:
Sample ORI Courses: Design & Delivery for Customer Service Training: